BUSINESS INTELLIGENCE SERVICES
CERTIFIED PARTNER & VALUE ADDED RESELLER of LogiXML
ASI offers a full-service suite of LogiXML Business Intelligence solutions that help organizations get more value from their business data and make it easier to develop and publish corporate reports and conduct analyses. Economically, it makes sense to distribute business intelligence to all who need it and ASI is committed to working in partnership with its customers to ensure their success. LogiXML provides the following benefits and features:
- Web-based corporate reporting and interactive analysis,
- dash-boarding,
- web-based ad hoc reporting,
- OLAP reporting, and
- interactive analysis grid and report personalization.
e-REACT CRM TOOL
The demand for improved government customer services has increased significantly in recent years. Citizens, businesses, visitors, and employees now demand that their elected officials provide a more responsive, accountable, and cost effective government. They want 24x7 access to government services through multiple channels. They want accurate and timely intelligence shared by all parties for the rapid deployment of government resources. ASI provides e-REACT, an information processing system that unites:
- Requests and needs of citizens for information and services,
- What agencies perform which services,
- Bulletins, policy, and procedures of the local government,
- Request tracking system to insure requests are processed properly,
- A reporting system that tracks service requests and how quickly they were processed, and
- An outbound email and phone system that informs citizens about the current status of a request.
PROGRAM MANAGEMENT SERVICES
ABSS Solutions, Inc. provides program management services that plan for, perform, and manage the activities for your organization. Our “best-in-class” Program Managers optimize customer satisfaction by clearly defining goals, establishing stakeholder buy-in, and effectively communicating objectives. By implementing Program Management Institute (PMI) methodology and best practices, we bring innovative solutions and value to our clients.
Services Provided:
• Program Management Office (PMO)
• Total Cost of Ownership (TCO)
• Project Management
• Strategic Planning
• Risk Management
• Specialized Staffing Services
OPERATIONAL SUPPORT SERVICES
ABSS Solutions, Inc. provides operational support services that ensure effective functionality of the infrastructure and IT systems, while obtaining the highest rate of return for the client. We continuously evaluate new technologies that deliver increased end user services while also increasing IT productivity and reducing costs. ABSS Solutions, Inc. tailors a proven service delivery best practice to each client ensuring the highest level of customer satisfaction. The end results provide an environment standardized with proven technologies which delivers a greater return on investment.
Services Provided:
• Network Management & Administration
• Hardware/Software Support
• Help Desk Services
• Call Center Operations
• Training & Courseware Development
• Document & Records Management
WEB and INTERNET SERVICES
ASI provides myriad web and internet development and management services including:
- Application developers to construct and enhance client web sites such that they facilitate ease of use and convey all appropriate information,
- Web developer who created an interactive web site that illustrates to citizens how to pay red light violation tickets in Prince George’s County Maryland, and
- Analysts to address a client’s key business intelligence reporting needs, and translate these needs to a highly functional Web site.
DATA MODELING and WAREHOUSING SERVICES
INFORMATICA
ASI designed ETL processes that were able to communicate with the many data sources and file formats used throughout the client’s organization. We made it easier to report and analyze information that previously used multiple data models to retrieve information such as sales invoices, order receipts, and general ledger charges. ASI also delivered extensive ETL development for the INFORMATICA SDK data warehouse environment. Using INFORMATICA’s PowerCenter 8.5 to perform metadata management, data analysis, and data analysis, our engineers implemented the INFORMATICA PowerCenter, via INFORMATICA PowerExchange, connect to Mainframe systems to provide access to data from various formats such as VSAM, IMS, IDMS, ADABAS etc. through Data Maps that act as SQL Views. PowerExchange. We also provided change data capture and real time support from mainframe, SQL server, and Oracle database sources
DATA ANALYSIS and ADMINISTRATION SERVICES
ASI’s data analysts have recent experience in the implementation and administration of Oracle e-Business suite and application development. Our analysts provide a myriad of dbase administration tasks in a multi-tier environments including: database, applications server, web server, concurrent processing server, reports server, forms server, admin server, and the discover server environment.
DOCUMENT MANAGEMENT and TECHNICAL WRITING
ASI provides Technical Writing expertise to gather technical data by conducting interviews with personnel at all professional levels to quickly learn systems and processes efficiently enough to translate technical data into comprehendible documentation. We provide our clients with proficient and capable assistance in researching processes, systems and any technical data necessary to write a complete document. Technical documentation included several standard operating procedures, IT Policy documents, and Requirements Documentation.
SYSTEMS PROGRAMMING
ASI provides Systems Programming services to design, implement, and maintain IDMS databases; and on-going migration of these databases to new releases. We also provide our clients with needed technical leadership to support “hands-on” database migration as well as the expertise to complete functional requirements and perform database integrity and consistency checks in order to demonstrate to the change management board a successful database upgrade.
LOCK BOX SERVICES
ASI is focused on providing quality payment processing services that can be custom tailored to meet the needs of today’s clients. ASI reviews all the requirements for each type of lockbox service. The scope of service may include opening and sorting mail items, data entry, document scanning, OCR data capture, FTP delivery of images and data files.
We are experienced professionals with a reputation for quality service. It is ASI goal to build a strong and lasting relationship that provides our clients with the respect and quality of service they deserve.
- Mail room service
- Remittance scanning, check encoding, endorsing and image capture
- Matching tickets to payments for exception processing
- Reconciliation between payments received and tickets cleared
- Transmission of remittance data to accounts receivable system
- Delivery of deposit information and reconciliation
HELP DESK SERVICES
ASI is committed to providing excellent customer service. We have strategies and techniques you can apply for years to come to ensure extraordinary customer service. It is our mission to exceed customer expectations. In order to provide superior customer service we constantly strive to resolve customer’s issues quickly and satisfactorily. Our professional staff is trained to meet and exceed service levels consistently.
Quality assurance is monitored within the call center, to ensure customers are receiving the best possible experience when calling in. Quality customer service is influenced by various factors. This is why ASI management and employees are constantly looking for ways to raise the bar by forecasting the workload with accuracy and developing schedules that improve quality and efficiency.
- Log all customer service interactions
- Research questions using all available resources
- Identify and escalate situations requiring urgent attention
- Track all problems and request and document resolution
- Manage all work queues in real time
- Prepare activity reports